TERMS AND CONDITIONS

PURPOSE AND GENERALITIES

These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the vitagarden.es website (hereinafter “the Website”), of which IMAVE Diseño Urbano SL (hereinafter THE COMPANY) with CIF B01872100 and address at C/ Nuñez de Balboa 35, 2º, Madrid 28001 is the owner.

Through its site vitagarden.es, THE COMPANY provides information about its products and offers the possibility of purchasing them. Due to the content and purpose of the Website, people who want to benefit from its services must have the status of “Client”, which they acquire by completing the registration form and following the steps that THE COMPANY subsequently communicates via email. The status of Client implies adherence to the Conditions of Use in the version published at the time the Website is accessed.

In any case, there are pages of the Website accessible to natural or legal persons who do not register or initiate a product purchase (hereinafter, “Users”). In this sense, Users who access these parts of the Website agree to be subject to the terms and conditions set out in these General Conditions, to the extent that this may be applicable to them.

CONTACT: For any type of doubt, query or suggestion, you can send us your comments by email to: info@vitagarden.es

PRODUCT INFORMATION

The descriptions of the products displayed on the Website are made based on the information provided by the suppliers. However, the information given about each product, as well as the photographs or videos related to them and the trade names, brands or distinctive signs of any kind contained on the COMPANY website, are displayed on vitagarden.es for guidance purposes. .

PURCHASING PROCESS

Exclusive wholesale to professionals, register to see prices. The prices that appear in our store already have their professional rate applied and do not include taxes. For large purchases for complete packaging, consult additional discounts.

Once you have registered in the REGISTRATION FORM, we will verify your data and within 24/48 hours you will receive an email with your access information, USER and PASSWORD, to be able to access the professional area. This way you can check prices and place orders. If you are already a Vitagarden Customer and do not have your passwords, contact us so we can provide them to you through our CONTACT form.

Puedes realizar tus pedidos directamente en nuestra tienda virtual. No tenemos pedido mínimo  en Península Ibérica los gastos de envío son gratuitos a partir de 300€ (impuestos no incluídos), los pedidos inferiores tendrán 10€ de gastos de envío (impuestos no incluidos). 

Para Francia e Italia los gastos de envío son gratuitos en pedidos superiores a 500 € (impuestos no incluidos). Los pedidos inferiores a 500€ tendrán 20€ de gastos de envío (impuestos no incluidos).

All invoices will be issued in electronic format and sent to the email addresses indicated in the registration.

PRICES

Los precios que se indican respecto a cada producto  no incluyen el Impuesto sobre el Valor Añadido (IVA), ni cualquier otro impuesto y en todo caso se expresarán en la moneda Euro (€). Dichos gastos, salvo que se indique expresamente lo contrario, no incluyen los gastos de envío, manipulación, envoltorio, seguro de envíos o cualesquiera otros servicios adicionales y anexos al producto o servicio adquirido.

The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase of the contract. The client assumes that in any case the economic valuation of some of the products may vary in real time. In any case, this will always be previously communicated to users.

AVAILABILITY

THE COMPANY informs the Customer that the available products are kept updated with stock in warehouse and availability by our suppliers. In no case will THE COMPANY intentionally put on sale more units than it has or the supplier has reserved for it.

THE COMPANY will do everything possible to please all its Customers in the demand for the products. However, sometimes, and due to causes that are difficult to control by THE COMPANY such as human errors or incidents in computer systems, it is possible that the quantity finally served by the supplier differs from the order placed by THE COMPANY to satisfy the Clients' orders.

In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. Partial cancellation of the order due to lack of availability does not give the right to cancel the entire order.

PAY

PAYMENT METHODS

  • TRANSFERENCIA BANCARIA: Una vez recibido el dinero en nuestra cuenta procederemos a preparar el pedido
  • TARJETA DE CREDITO: procederemos a preparar tu pedido
  • USE MY CREDIT: once you confirm the order we will contact you to confirm the use of credit via bank receipt
  • PROFORMA: en 24/48 horas recibirás la proforma y una vez confirmes el pedido nos pondremos en contacto contigo para lleva a cabo la forma de pago y finalizar el pedido

The ticket or proof of purchase that corresponds to the purchase order will be available and can be viewed on vitagarden.es in the “My account”, “Orders” section.

La factura siempre se enviará en formato digital pero el cliente podrá solicitar, sin que suponga ningún coste adicional, la factura en formato papel poniéndose en contacto con LA EMPRESA a través del correo info@vitagarden.es.

The Client must notify THE COMPANY of any improper or fraudulent charge on the card used for purchases, by email or telephone, in the shortest period of time possible so that THE COMPANY can carry out the appropriate procedures.

FORMALIZATION OF ORDERS

Once the order has been formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, THE COMPANY will always send an email to the CUSTOMER confirming the details of the purchase made.

For any information about the order, the user will have the customer service telephone number or via email to the email address info@vitagarden.es. In any case, the order number that was assigned and indicated in the purchase confirmation email must be indicated.

DEADLINES, DELIVERY PLACE AND LOSSES

  1. ENTREGA DEL PRODUCTO

THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Client on the order form. In order to optimize delivery, we appreciate the Customer indicating an address to which the order can be delivered within normal business hours.

THE COMPANY will not be responsible for errors caused in delivery when the delivery address entered by the Client in the order form does not correspond to reality or has been omitted.

THE COMPANY informs the Customer that it is possible for the same order to be divided into several deliveries.

  1. PLAZO DE ENTREGA

Una vez realizado su pedido, procedemos a prepararlo en un plazo inferior a 48 horas. La mercancía se envía diariamente por la agencia, así que puede tener su pedido en 24/48 horas en península. En épocas de mucha demanda los plazos pueden verse ampliados.

We will send shipments through a courier company. The order placed by you will be delivered to you within a period of between 2 and 21 working days from when we have confirmed the order.

If we have the requested item in our warehouse, shipping will be made within 48 hours. If there is no stock, the time will depend on the supplier's delivery times, depending on the item ordered and availability.

Important: The possibility of purchasing an item in our online store does not necessarily imply that we have that item in our warehouses at the time of purchase.

These deadlines are means, and therefore an estimate. Depending on the delivery location, such as the islands, Ceuta and Melilla, the delivery time or the item requested, this period may be longer. In any case, in the event of expected delays in deliveries, THE COMPANY will inform its customers as soon as it becomes aware of this and the customer may choose to cancel or modify their order if they deem it appropriate.

SHIPPING COSTS

Los gastos de envío son gratuitos en pedidos superiores a 500 € (impuestos no incluidos).

For shipments outside the peninsula or outside the national territory, you can place your order by indicating PROFORMA in the payment method and within a period of 24/48 hours you will receive the proforma with shipping costs included so that you can confirm your order.

III. DELIVERY DATA, DELIVERIES NOT MADE AND LOSS

If the Client is absent at the time of delivery, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY contracts, as part of the courier delivery service, to carry out a series of monitoring actions, aimed at guaranteeing that delivery occurs.

If after 7 business days after the order has been dispatched for delivery, delivery has not been arranged, the Customer must contact THE COMPANY. If the Client does not do so, after 10 business days from the order's departure for delivery, it will be returned to our warehouses and the Client must be responsible for the shipping and return costs of the merchandise to its origin, as well as the possible associated management costs.

If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range between one and three weeks.

  1. DILIGENCIA EN LA ENTREGA

The Client must check the good condition of the package with the carrier who, on behalf of THE COMPANY, delivers the requested product, indicating on the delivery note any anomaly that may be detected in the packaging. If, subsequently, once the product has been reviewed, the Client detects any incident such as a blow, breakage, signs of having been opened or any damage caused to it by shipping, the Client undertakes to notify THE COMPANY via email within the shortest period of time. possible time, before the next 24 hours from delivery. From that moment on, incidents of this type will not be attended to (only parts under warranty).

ORDERS WITHOUT LIMITS

We have no minimum order and you can buy in units.

RETURN

Se aceptan devoluciones de mercancía tan solo en caso de producto defectuoso y en un plazo máximo de 7 días una vez recibido el pedido.

Una vez recibas tu pedido comprueba el estado de las cajas y rogamos que si aprecian algún desperfecto en el paquete lo hagan notar en el albarán de entrega y hacer fotos si es posible, para poder así reclamar  a la agencia de transporte que se hará cargo de los desperfectos siempre que se notifiquen en un plazo de 24h a partir de la fecha de entrega de la mercancía.

We are committed to finding the best solution to resolve your incident or breakage as soon as possible.

WARRANTY OF PURCHASED PRODUCTS

All of them have a guarantee period of 2 years, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

APPLICABLE LAW AND JURISDICTION

Las presentes Condiciones de Uso se rigen por la legislación española aplicable en la materia. Para resolver cualquier controversia o conflicto que se derive de las presentes Condiciones de Uso, las partes se someten a la jurisdicción de los tribunales de la ciudad de Valladolid, salvo que la ley imponga otra jurisdicción.