These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the vitagarden.es website (hereinafter “the Website”), of which IMAVE Diseño Urbano SL (hereinafter THE COMPANY) with CIF B01872100 and address at C/ Nuñez de Balboa 35, 2º, Madrid 28001 is the owner.

Through its site vitagarden.es, THE COMPANY provides information about its products and offers the possibility of purchasing them. Due to the content and purpose of the Website, people who want to benefit from its services must have the status of “Client”, which they acquire by completing the registration form and following the steps that THE COMPANY subsequently communicates via email. The status of Client implies adherence to the Conditions of Use in the version published at the time the Website is accessed.

In any case, there are pages of the Website accessible to natural or legal persons who do not register or initiate a product purchase (hereinafter, “Users”). In this sense, Users who access these parts of the Website agree to be subject to the terms and conditions set out in these General Conditions, to the extent that this may be applicable to them.

CONTACT: For any type of doubt, query or suggestion, you can send us your comments by email to: info@vitagarden.es


The descriptions of the products displayed on the Website are made based on the information provided by the suppliers. However, the information given about each product, as well as the photographs or videos related to them and the trade names, brands or distinctive signs of any kind contained on the COMPANY website, are displayed on vitagarden.es for guidance purposes. .


Exclusive wholesale to professionals, register to see prices. The prices that appear in our store already have their professional rate applied and do not include taxes. For large purchases for complete packaging, consult additional discounts.

Once you have registered in the REGISTRATION FORM, we will verify your data and within 24/48 hours you will receive an email with your access information, USER and PASSWORD, to be able to access the professional area. This way you can check prices and place orders. If you are already a Vitagarden Customer and do not have your passwords, contact us so we can provide them to you through our CONTACT form.

You can place your orders directly in our virtual store. We have no minimum order in the Iberian Peninsula, shipping costs are free from €300 (taxes not included), orders lower will have €10 shipping costs (taxes not included). 

For France and Italy shipping costs are free on orders over €500 (tax not included). Orders less than €500 will have €20 shipping costs (tax not included).

All invoices will be issued in electronic format and sent to the email addresses indicated in the registration.


The prices indicated for each product do not include Value Added Tax (VAT) or any other tax and in any case will be expressed in the Euro (€) currency. These costs, unless expressly indicated otherwise, do not include shipping, handling, packaging, shipping insurance or any other additional services and annexes to the product or service purchased.

The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase of the contract. The client assumes that in any case the economic valuation of some of the products may vary in real time. In any case, this will always be previously communicated to users.


THE COMPANY informs the Customer that the available products are kept updated with stock in warehouse and availability by our suppliers. In no case will THE COMPANY intentionally put on sale more units than it has or the supplier has reserved for it.

THE COMPANY will do everything possible to please all its Customers in the demand for the products. However, sometimes, and due to causes that are difficult to control by THE COMPANY such as human errors or incidents in computer systems, it is possible that the quantity finally served by the supplier differs from the order placed by THE COMPANY to satisfy the Clients' orders.

In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. Partial cancellation of the order due to lack of availability does not give the right to cancel the entire order.



  • BANK TRANSFER: Once we receive the money in our account we will proceed to prepare the order
  • CREDIT CARD: we will proceed to prepare your order
  • USE MY CREDIT: once you confirm the order we will contact you to confirm the use of credit via bank receipt
  • PROFORMA: in 24/48 hours you will receive the proforma and once you confirm the order we will contact you to carry out the payment method and finalize the order

The ticket or proof of purchase that corresponds to the purchase order will be available and can be viewed on vitagarden.es in the “My account”, “Orders” section.

The invoice will always be sent in digital format but the client may request, without incurring any additional cost, the invoice in paper format by contacting THE COMPANY through the email info@vitagarden.es.

The Client must notify THE COMPANY of any improper or fraudulent charge on the card used for purchases, by email or telephone, in the shortest period of time possible so that THE COMPANY can carry out the appropriate procedures.


Once the order has been formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, THE COMPANY will always send an email to the CUSTOMER confirming the details of the purchase made.

For any information about the order, the user will have the customer service telephone number or via email to the email address info@vitagarden.es. In any case, the order number that was assigned and indicated in the purchase confirmation email must be indicated.



THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Client on the order form. In order to optimize delivery, we appreciate the Customer indicating an address to which the order can be delivered within normal business hours.

THE COMPANY will not be responsible for errors caused in delivery when the delivery address entered by the Client in the order form does not correspond to reality or has been omitted.

THE COMPANY informs the Customer that it is possible for the same order to be divided into several deliveries.


Once your order has been placed, we proceed to prepare it within a period of less than 48 hours. The merchandise is sent daily by the agency, so you can have your order in 24/48 hours on the peninsula. In times of high demand, deadlines may be extended.

We will send shipments through a courier company. The order placed by you will be delivered to you within a period of between 2 and 21 working days from when we have confirmed the order.

If we have the requested item in our warehouse, shipping will be made within 48 hours. If there is no stock, the time will depend on the supplier's delivery times, depending on the item ordered and availability.

Important: The possibility of purchasing an item in our online store does not necessarily imply that we have that item in our warehouses at the time of purchase.

These deadlines are means, and therefore an estimate. Depending on the delivery location, such as the islands, Ceuta and Melilla, the delivery time or the item requested, this period may be longer. In any case, in the event of expected delays in deliveries, THE COMPANY will inform its customers as soon as it becomes aware of this and the customer may choose to cancel or modify their order if they deem it appropriate.


Shipping costs are free on orders over €500 (tax not included).

For shipments outside the peninsula or outside the national territory, you can place your order by indicating PROFORMA in the payment method and within a period of 24/48 hours you will receive the proforma with shipping costs included so that you can confirm your order.


If the Client is absent at the time of delivery, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY contracts, as part of the courier delivery service, to carry out a series of monitoring actions, aimed at guaranteeing that delivery occurs.

If after 7 business days after the order has been dispatched for delivery, delivery has not been arranged, the Customer must contact THE COMPANY. If the Client does not do so, after 10 business days from the order's departure for delivery, it will be returned to our warehouses and the Client must be responsible for the shipping and return costs of the merchandise to its origin, as well as the possible associated management costs.

If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range between one and three weeks.


The Client must check the good condition of the package with the carrier who, on behalf of THE COMPANY, delivers the requested product, indicating on the delivery note any anomaly that may be detected in the packaging. If, subsequently, once the product has been reviewed, the Client detects any incident such as a blow, breakage, signs of having been opened or any damage caused to it by shipping, the Client undertakes to notify THE COMPANY via email within the shortest period of time. possible time, before the next 24 hours from delivery. From that moment on, incidents of this type will not be attended to (only parts under warranty).


We have no minimum order and you can buy in units.


Returns of merchandise are accepted only in case of defective product and within a maximum period of 7 days once the order is received.

Once you receive your order, check the condition of the boxes and we ask that if you notice any damage to the package, please note it on the delivery note and take photos if possible, so that you can complain to the transport agency that will take care of it. defects as long as they are notified within 24 hours from the date of delivery of the merchandise.

We are committed to finding the best solution to resolve your incident or breakage as soon as possible.


All of them have a guarantee period of 2 years, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.


These Conditions of Use are governed by the Spanish legislation applicable on the matter. To resolve any controversy or conflict arising from these Conditions of Use, the parties submit to the jurisdiction of the courts of the city of Valladolid, unless the law imposes another jurisdiction.